FAQs: Software
Q. Do I need to go to English Harbour Poker each time I want to play?
No. To start playing simply click on the English Harbour Poker icon on the desktop (or your Start menu) and it will automatically connect you to our games so you can start playing.
Q. The game window is too big for my screen (some parts are not visible), and/or the colors do not look right.
In order for English Harbour Poker to look its best, you will need to have your screen resolution set to 1024x768 or higher. And at least 16-bit color selected.
- Right-click on your desktop with your mouse and select "Properties" from the popup menu.
- Select "Settings" from the tabs at the top.
- From there, you will be able to set both the screen resolution and number of colors being displayed.
Q. Is this software unique or do other poker sites use the same software?
The software that English Harbour Poker uses is unique and is powered by LVFH.
Q. I use a non-Microsoft© operating system (Linux/Unix, Apple Macintosh, etc). Can I still play English Harbour Poker
The English Harbour Poker software runs only on Microsoft© Windows 98/ME/NT/2000/XP. You may be able to play English Harbour Poker on a non-WindowsT computer if you have a WindowsT 98 or higher emulator. If the software is run on an emulator we do not provide support/technical help or guarantee the software will work.
Q. I have received an error that says my software has expired or it has been corrupted or has performed an illegal operation, what do I do now? The program immediately checks for an upgrade when it is started. If there has been a new version released, or if you are running the program for the first time, an upgrade is required. The program that performs the upgrade is called Action.exe. After the upgrade, the program that connects you to our servers is Act.exe. Once it has started please allow the software it to finish the upgrading process.
A firewall or virus protection program may interrupt the upgrading process. You may either disable these security programs or allow act.exe TCP/IP access on port 8085, and allow action.exe HTTP access on port 80.
If you have retried after making these modifications, and the process is still not successful, you will need to re-download the software. Once it has started please allow the software it to finish the upgrading process.
Q. How can I check the outcome of a hand?
English Harbour Poker only keeps track of real money game hand details. To check your real money game details from the game lobby go to the "Options" menu selection, followed by clicking on the "Reports" button. Your default internet browser will then start and you will able to search for the outcomes of all the games you have played.
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