FAQs: Cashier
Q. Is it safe for me to use my credit card at English Harbour Poker?
Please be assured that we have taken many steps to ensure the security of our players. All information regarding your purchase is encrypted with a 128-bit SSL encryption algorithm. This means your transactions are always safe and secure.
Q. I am trying to deposit funds into my English Harbour Poker account via credit card, however I keep getting denied. What do I do?
Some banks see this as a "Gaming Purchase" and may have policies against approving such transactions. You may be necessary to contact your issuing bank regarding this matter. A way around this would be to deposit into a NETeller or Fire Pay account.
Q. Are any of your deposit methods free to deposit with?
Yes! If you deposit with NETeller or Firepay you will not be subjected to any form of depositing fee.
Q. Does English Harbour Poker support anything other than FirePay, NETeller, Visa, MasterCard or Bank Draft as a deposit method?
English Harbour Poker does not accept any other forms of payment at this time.
Q. How do I cash in my winnings?
To request a Payout, click on the "Cashier" menu option from the game lobby. Then click on "Go to Cashier", then select the "Request a Payout" option. Here you will be able to enter the withdrawal amount and method.
Q. Can I cash out my chips while I'm at a table?
No. You must leave the table before proceeding to the Cashier.
Q. I just cashed in my winnings. How long will it take?
Withdrawing through NETeller or Firepay takes between 24 and 48 hours. Bank Drafts take between 3 and 6 weeks to complete.
Q. Why is my Payout still pending?
If your payout has been marked as Pending, it means that it is currently being viewed by the Cashier. Or, it may be under investigation. Please remain patient as sometimes questions arise. Please email the Cashier if your payout has been pending for more than 7 Business days.
Note: If you need any more information on how to Deposit or Withdraw money into your account please visit the Cashier
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